Refunds & Cancellations

Orders for standard stocked products may be cancelled at any time prior to shipment. Standard stocked products may be returned within 30 days of delivery, subject to the conditions outlined below.

Refunds are issued to the original form of payment and are processed once returned items are received and inspected. Any promotional or offer-based discounts applied at purchase are non-refundable and will not be credited if all or part of an order is returned.

Custom products are final sale and are not eligible for cancellation, return, or refund.

Return Procedure

Return shipping costs are the responsibility of the customer. To initiate a return within 30 days of delivery, please contact Enclave at [email here] with your order details.

Returned products must be approved prior to shipment back to Enclave.

Return Conditions

Returned products must be received in like-new condition, including original packaging, and free from damage such as scratches, dents, bent edges, or signs of installation. Customers are responsible for ensuring returned items are properly packaged and protected during return shipping. Any damage incurred during return transit may result in the return being refused.

Exchanges

Exchanges may be requested within 30 days of delivery, provided the original product is in like-new condition. If the replacement product carries a higher value, the price difference must be paid prior to shipment of the exchanged item.

Custom products are not eligible for exchange.

Shipping Terms

Shipping costs for standard stocked products are determined based on order value, size, weight, and destination. Custom product orders are subject to shipping charges calculated based on order specifications.

Additional shipping fees may apply for oversized items, custom orders, or deliveries to remote or limited-access locations.

For international orders or project-specific shipping quotes, please contact [email here].

Address Changes

Shipping addresses may be updated prior to shipment booking. Any address changes requested after shipment is booked may incur carrier change fees. All such fees are the responsibility of the customer.

Delivery Terms

Customers are responsible for being available to receive deliveries at the scheduled time. Any rescheduling, redelivery, storage, or carrier penalties resulting from missed or delayed delivery appointments are the responsibility of the customer.

Please inspect all products upon delivery. If an item arrives damaged or defective, contact Enclave immediately with your order number, a description of the issue, and supporting photos of both the product and packaging so we can assist with resolution.

Damaged or Defective Items

While every effort is made to ensure products arrive in perfect condition, shipping-related damage may occasionally occur. In these cases, please notify Enclave as soon as possible so we can review the issue and determine next steps.

Enclave Outdoor Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or interact with https://enclave-outdoor.com (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. As you browse the Site, we also collect information about the pages or content you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this information as Device Information.

We collect Device Information using the following technologies:

• Cookies – data files placed on your device that may include an anonymous unique identifier. Learn more at http://www.allaboutcookies.org.

• Log files – track actions occurring on the Site and collect data such as IP address, browser type, ISP, referring/exit pages, and timestamps.

• Web beacons, tags, and pixels – electronic files used to record information about how you browse the Site.

When you submit an inquiry, request a quote, or otherwise interact with our forms, we may collect Personal Information, including:

• Name

• Email address

• Phone number

• Project location

• Any details you provide regarding your project

If payments are accepted, we may also collect billing and payment details through secure third-party processors.

When we refer to Personal Information, we mean both Device Information and information you voluntarily provide.

SMS Communications

Enclave respects your privacy. By opting into SMS communications, you consent to receive messages related to your inquiry, order updates, or project communication.

Information collected for SMS communications may include:

• Mobile phone number

• Name and basic contact details

• Email address

Information may be collected through website forms, email communication, or third-party platforms used for customer communication.

Opt-Out:
You may opt out of SMS messages at any time by replying STOP. You will receive a confirmation message and your number will be removed within 24 hours.

HELP:
Reply HELP for assistance. Standard message and data rates may apply.

Enclave does not sell or share mobile phone numbers.

How We Use Your Personal Information

We use Personal Information to:

• Respond to inquiries and quote requests

• Communicate regarding projects, orders, or services

• Screen for potential fraud or security risks

• Improve and optimize the Site and customer experience

• Provide information about products or services when requested

Device Information helps us understand how visitors use the Site and improve performance, content, and usability.

Sharing Your Personal Information

We share Personal Information only with trusted third parties necessary to operate our business, such as:

• Website analytics providers (e.g., Google Analytics)

• Secure payment processors

• Customer communication tools

We may also share information when required to comply with applicable laws, respond to lawful requests, or protect our legal rights.

Enclave does not sell personal data.

Targeted Advertising

We may use limited advertising tools to provide relevant marketing communications. You can opt out of targeted advertising through services such as the Digital Advertising Alliance at http://optout.aboutads.info/.

Do Not Track

Please note that we do not alter data collection practices when a “Do Not Track” signal is detected by your browser.

Data Retention

We retain Personal Information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request deletion of your information at any time.

Data Security

We take reasonable measures to protect your Personal Information using secure systems and safeguards designed to prevent unauthorized access, disclosure, or misuse.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our practices, legal requirements, or operational needs. Updates will be posted on this page.

Contact Us

For questions about this Privacy Policy or to request access to or deletion of your data, contact us at:

Enclave Outdoor
Kitchener, Ontario, Canada
📧 your email here

🔧 Strong recommendations before publishing

• Replace website URL and email with your final ones

• Confirm whether you will actually use SMS (remove if not)

• Add this page to your footer

• Pair with Terms & Conditions for completeness

If you want, I can:

• Create a matching Terms & Conditions page

• Simplify this into a short-form privacy notice

• Align it exactly with Canadian (PIPEDA) language

This policy now matches a serious, professional architectural brand, not a generic ecommerce shop.

Last updated: February 2025

OPT IN / OUT (SMS COMMUNICATIONS)

By calling or texting [your Enclave phone number], or by providing your phone number through our website, inquiry forms, or during a transaction, you consent to receive text messages related to your inquiry, order, or project.

You may opt out at any time by replying “STOP.”

OVERVIEW

This website is operated by Enclave Outdoor (“Enclave,” “we,” “us,” or “our”). Throughout the Site, the terms “we,” “us,” and “our” refer to Enclave Outdoor.

Enclave offers this website, including all information, tools, and services available from this Site, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our Site and/or purchasing or requesting services from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and policies referenced herein.

These Terms apply to all users of the Site, including browsers, customers, contractors, vendors, and contributors of content.

If you do not agree to these Terms, you may not access the Site or use our Services.

SECTION 1 – ONLINE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your province or jurisdiction of residence.

You may not use our products or services for any unlawful or unauthorized purpose, nor violate any applicable laws, including intellectual property laws.

Any breach of these Terms may result in immediate termination of access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

Content you submit (excluding payment information) may be transferred unencrypted over various networks and adapted to technical requirements. Payment information is always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from Enclave.

Headings used in this agreement are for convenience only and do not affect interpretation.

SECTION 3 – ACCURACY OF INFORMATION

Information on this Site is provided for general informational purposes only and may not always be complete, accurate, or current.

We reserve the right to modify Site content at any time without obligation to update previously published information. Use of this Site is at your own risk.

SECTION 4 – MODIFICATIONS TO SERVICES AND PRICING

Prices, specifications, and availability of products or services are subject to change without notice.

We reserve the right to modify or discontinue any Service at any time without liability.

SECTION 5 – PRODUCTS & SERVICES

Certain products or services may be available exclusively through the Site or by custom quote.

Custom products are fabricated to order and are final sale, subject to our Refund & Cancellation Policy.

We make reasonable efforts to display products accurately but cannot guarantee exact representation on all screens or devices.

We reserve the right to limit or refuse sales at our discretion.

SECTION 6 – BILLING & ACCOUNT INFORMATION

You agree to provide current, complete, and accurate information for all transactions or inquiries.

We reserve the right to cancel or refuse any order or quote request that appears fraudulent or inconsistent with our policies.

For more details, please review our Refunds & Shipping Policy.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools “as is” and “as available,” without warranties or guarantees.

Use of third-party tools is at your own risk and subject to the third party’s terms.

SECTION 8 – THIRD-PARTY LINKS

The Site may contain links to third-party websites. Enclave is not responsible for third-party content, accuracy, or transactions.

SECTION 9 – USER FEEDBACK & SUBMISSIONS

Any comments, feedback, or submissions you provide may be used by Enclave without restriction or obligation to compensate.

You agree your submissions will not violate third-party rights or contain unlawful or harmful material.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.
[Link to Privacy Policy]

SECTION 11 – ERRORS & OMISSIONS

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice, including after an order or inquiry has been submitted.

SECTION 12 – PROHIBITED USES

You are prohibited from using the Site or its content for unlawful purposes, violating intellectual property rights, submitting false information, transmitting malware, scraping data, or interfering with Site security.

Violation may result in termination of access.

SECTION 13 – DISCLAIMER & LIMITATION OF LIABILITY

All services and products are provided “as is” and “as available.”

Enclave does not warrant uninterrupted or error-free service.

To the maximum extent permitted by law, Enclave shall not be liable for any direct, indirect, incidental, or consequential damages arising from use of the Site or Services.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Enclave, its affiliates, officers, employees, and partners from any claim arising from your breach of these Terms or violation of any law.

SECTION 15 – SEVERABILITY

If any provision of these Terms is deemed unenforceable, the remaining provisions shall remain valid.

SECTION 16 – TERMINATION

These Terms remain effective unless terminated by either party.

We may terminate access at any time for violations of these Terms.

SECTION 17 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Enclave regarding use of the Site and Services.

SECTION 18 – GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of Ontario, Canada, and applicable Canadian federal laws.

SECTION 19 – CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time. Continued use of the Site constitutes acceptance of changes.

SECTION 20 – CONTACT INFORMATION

Questions about these Terms may be directed to:

Enclave Outdoor
Kitchener, Ontario, Canada
📧 your email here
📞 your phone number here

Effective: November 2023

Warranty Coverage

Enclave Outdoor (“Enclave”) warrants to the original purchaser that its aluminum outdoor products — including privacy screens, fencing systems, Fencerts, gates (manual and automated), panels, toppers, posts, and mounting components — will be free from defects in materials and workmanship that affect product performance.

For the purposes of this warranty, performance is defined as maintaining structural integrity, mechanical soundness, and resistance to substantial unintended alteration in appearance under normal use.

Warranty Period

This warranty is valid for the lifetime of the product, beginning on the original date of purchase, and applies only to the original purchaser.

Coverage Scope

This warranty covers manufacturing defects that:

• Compromise structural or mechanical integrity, or

• Result in a substantial and unintended alteration of appearance

when the product is properly installed and used under normal conditions.

Exclusions

This warranty does not cover:

• Normal wear and tear

• Normal powder-coat wear or finish aging

• Damage occurring after shipment

• Damage caused by fire, flooding, lightning, windstorms, or other severe weather events

• Exposure to corrosive chemicals, fumes, or extreme environmental conditions

• Components, labor, or work performed by third parties

• Improper fitting, sizing, application, or installation

• Structural failure caused by integration with external or unsupported structures

• Minor scratches, surface marks, or cosmetic imperfections

• Neglect, misuse, improper cleaning, or lack of maintenance

• Accidents, abuse, alterations, or modifications by the customer

• Improper storage prior to installation

• Removal, reinstallation, or refinishing of products

• Damage worsened by delayed reporting or failure to mitigate

• Labor costs for removal, installation, or replacement

• Shipping costs associated with warranty claims

• Any chemical or mechanical alteration of original surfaces

• Any cause beyond Enclave’s reasonable control, including acts of God exceeding product design or testing parameters

Certification or code compliance reflects standards at the time of manufacture and does not guarantee performance under all conditions indefinitely.

Warranty Claim Process

To initiate a warranty claim, the following are required:

• Written submission including original proof of purchase

• Proof of installation

• Clear photographs documenting the alleged defect

• Prompt submission upon discovery of the issue

Enclave reserves the right to inspect and test any product subject to a warranty claim. No repair or replacement may be performed without Enclave’s prior written approval.

Remedies

At its sole discretion, Enclave’s obligation under this warranty is limited to one of the following:

• Replacement of the defective product or component, or

• Refund of the original purchase price

Replaced products are covered for the remainder of the original warranty period. If the original product or finish is discontinued, replacement items may vary in style or color.

These remedies constitute the sole and exclusive remedy under this warranty.

Transferability

This warranty is non-transferable and applies only to the original purchaser.

Governing Law

This warranty shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, and applicable Canadian federal laws.

Limitation of Liability

Enclave’s liability under this warranty is strictly limited to repair, replacement, or refund as outlined above. Enclave shall not be liable for any incidental, indirect, consequential, special, or punitive damages, including but not limited to property damage, loss of use, labor costs, relocation expenses, loss of profits, or emotional distress.

Liability shall not exceed the original purchase price of the defective product. Some jurisdictions do not allow limitations on incidental or consequential damages, so certain limitations may not apply.

Company Information

Enclave Outdoor
Kitchener, Ontario, Canada

📧 your email here
📞 your phone number here

Business Hours: your hours here